3 ways to make informal encounters profitable.

1. Listen actively.
Of course you’re in a hurry to get back to your own work. But put it aside for a minute and make sure you hear what they’re saying.

2. Ask follow-up questions.
If you don’t understand a point, say so. Don’t bluff so you can appear to be all-knowing expert on everything.

3. Accept bad news as well as good
If they think you only want to heat the good news stuff, that’s all you’ll get, at the expense of knowing what’s really going on.

You show that you value an opinion by listening to it, by taking it seriously, and by rewarding it.
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