So, you say your door is open, but nobodies walking through it? How many employees do you think believe that they have good ideas? How many do you think believe that you would not be interested in hearing them?
The same goes for complaints, only more so.
Unless you let them know that you welcome their “interruptions” – and unless you really mean it when you tell them – you won’t see much of them, and you’ll be a poorer manager because of it.
Just having an open door isn’t enough. Get up and get out of the office. Management by wandering around. Be where they can find ad approach you easily.
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